Cancellation Policy

Cancellation before the booking date

  • Bookings can be cancelled well in advance without charge. 
  • في حال الإلغاء قبل وقت قصير، قد يتم خصم جزء من المبلغ أو كامل المبلغ 

Cancellation after booking has started

  • If the lease period has started, the remaining amount cannot be refunded.
  • The time used is calculated only according to the terms.

No attendance

  • If the car is not picked up on the scheduled date without prior notification, the reservation may be cancelled without refund.

retrieval

  • Refunds (if applicable) will be processed within 5 to 14 business days.
  • Refunds are processed using the same payment method.

Booking modifications

  • The booking can be modified according to availability.
  • قد يترتب على التعديل تغيير في السعر أو رسوم أضافية 

Special cases

  • In emergency or unforeseen circumstances, flexibility will be applied as needed. 
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